1. For Clients

For Clients

Get help with your appointment booking, account, and more.

1. How do I create my client account?

In order to book an appointment with a Consultant or a Consulting Business on Accessible Consult, you first need to have a client account at Accessible Consult.

If you do not have an Accessible Consult account yet, you can simply follow the following steps that will guide you through the client account creation process at Accessible Consult.

  1. Navigate to the Sign Up {with link to sign up} page by clicking on the ‘Sign Up’ link at the top right side of the homepage.
  2. As a first step of the sign-up process, enter your first name, last name, email address, and password. You must sign up with a unique email address. If your email address has already been used to create another account, you will see a message saying the email has already been registered. In that case, you should try to Log in instead.
  3. Ensure that your email address and password fulfill the validation criteria defined by the platform for which appropriate messages are displayed if the entries do not meet the criteria.
  4. To proceed ahead, you must agree to accept the specified terms & conditions and abide by the community standards of Accessible Consult.
  5. A verification link will be sent to your email address. You must follow that link so that your email address gets verified and you get access to the next steps of registration.
  6. Once your email address gets verified, you will be guided to the next step where you should select your country and provide your mobile number. On saving the form, you will receive a 4-digit verification code on your mobile number. Enter the code in the space provided and proceed ahead.
  7. On successful verification of the mobile number, you will be taken to the next screen where you have to choose a user type for your account. Choose ‘Client’ as your user type and specify your gender.
  8. Next step will be a welcome screen from where you can continue your profile setup process.
  9. Once you provide your profile picture, language and time zone in the next steps, your client account on Accessible Consult is ready.

2. How do I update and maintain my client account?

Creating a client account is just a starting point for your experience on Accessible Consult. Once an account is created, updating and maintaining the account can be just as important as creating one so that your experience can be personalized based on the details provided. You can follow the following steps while updating and maintaining your client account on Accessible Consult.

  1. Navigate to the Profile Settings page where you can find all the details related to your client account.
  2. Names, email address, date of birth, gender, address, mobile number, timezone, languages and profile picture can be updated from the relevant fields shown on the page.
  3. Updating your email address and mobile number will require you to verify the updated email address and mobile number once again. A verification link will be sent to the updated email address which you can click to verify the email address. Similarly, a verification code will be sent to the updated mobile number which you will need to enter in a field on the page to verify the updated mobile number.

 

3. How can I search for Consultants in Accessible Consult?

When a client needs to consult a consultant on Accessible Consult, first thing client does is search for a consultant to book an appointment with. Clients can search for an appropriate consultant on Accessible Consult by one of following two methods:

  1. Using Find a Consultant feature

Find a Consultant feature enables a client to see a list of specialised consultants suggested based on the problems and symptoms described by the client.

If you are not sure which consultant to consult for your work, you can opt for this method by following the steps below:

  • Click on the Find a Consultant link in the dropdown menu list in the top-right corner of the page with your name on it.

 

      2. Using Search feature

  • In your personal dashboard enter the nearby location and select the consultant’s specialization area from the dropdown menu to search consultants based on your work and job to be done.
  • Head up to the blue search button and wait while the list of consultants is populated on the screen.

4. How do I book an online consultation?

Get help booking an online appointment from start to finish.

  1. Navigate to the homepage of Accessible Consult and Login to your account by clicking on the ‘Login’ link at the top right side of the homepage, if you are not already logged in.
  2. Log in with your Accessible Consult account details on the 'Login' screen. You can also log in using any social media logins such as Facebook, Google or Twitter. Or else type in your email address and password that you previously used while registering your Sign up account.
  3. Following this, in your personal dashboard enter the nearby location and select the consultant’s specialization area to search consultants based on your work and jobs to be done. Head up to the blue search button and wait while lists of consultants are available on the screen.
  4. Click Book Appointment, and just click Schedule Appointment to view the chosen consultant’s availability.
  5. Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
  6. You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
  7. Select the problem type from the presented choices, the current process being optional, Click Next.
  8. Here comes the part where you’ll see the appointment type to choose from. Select Online to get on with an online consultation and simply click Next. 
  9. Let your consultant know if the appointment is being booked for you or someone else to ensure you have the correct match of jobs to be performed.
  10. Add your job details and then click Next.
  11. This brings you to the report adding a section, which is again optional and does not require you to add a report in case of the absence of a relevant report. If not, enter report type, report title, and description along with the date of report and softcopies of the reports itself. After doing so, simply click Add Report.
  12. After successfully saving the reports, select the significant reports that you want to share with your consultant for the specific online appointment to be taken and click Share Reports or else Skip.
  13. Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using a Credit card fill up your card details such as the name on card, card number, and security code, the expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.
  14. If successful, you will now see that the online appointment is requested for approval by the concerned consultant. All you need to do is to check the accepted appointment tab in the appointment page tab to confirm the approval.

6. Can I login to consulting business Sub-domain directly?

Accessible Consult gives you the option to access any business’s website joining our platform. Please follow these easy steps:

  1. Open a new tab on any browser via your mobile phone, your tab, or your PC.
  2. Type in the sub-domain name for instance, “demo.accessible.consult”. Here “demo” being a unique website name of the relevant business and “accessible.consult” being domain name extension. Hit the search or enter, after typing in the full address.

7. Can you tell me how to book an appointment with the consulting business?

It is very easy to book an appointment with a consulting business. Once you’ve created a verified profile (which can be linked from social media as well), you can schedule an appointment with a consultant by adding your job type or professional requirement and sharing the report. Consultants must show calendars of availability - all are kept up to date. Below are some easy steps to follow:

  1. First, open up the Accessible Consult site and click Businesses link at the top right side of the homepage.
  2. Secondly, enter the location in the search bar to hunt down a list of Businesses and hit Search.
  3. From the populated list, you will be able to choose the businesses based on your location and click Book Appointment.
  4. After selecting your desired consulting business, you will be taken to the Business’s subdomain where you can directly click on Book an Appointment or otherwise, you can search by consultants from the menu bar.
  5. You will be able to choose from the list of consultants associated with the business by clicking straight on Book Appointment.
  6. Just click Schedule Appointment to view the chosen consultant’s availability.
  7. Once you head up for scheduling your consultation, you are directed to Sign In where you need to insert your email address and password previously used while registering for Sign up, if you are not already logged in. Click Next and hit Book Appointment again.
  8. Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
  9. You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
  10. Select the job type from the specified choices, the current process being optional, Click Next.
  11. Here comes the part where you will see your appointment request will generally be accepted as Offline automatically. (Please note that business appointments are always offline by default but you get a chance to convert the already booked offline to online consultation under extreme and unlike circumstances which is explained in part ‘h’)
  12. Let your consultant know if the appointment is being booked for you or someone else to ensure you have the correct match of jobs to be performed.
  13. Add your job and then after click Next.
  14. This brings you to the report adding a section, which is again optional and does not require you to add a report in case of the absence of any relevant reports. If not, enter report type, report title, and description along with the date of report and softcopies of the reports itself. After doing so, simply click Add Report.
  15. After successfully saving the reports, select the significant reports that you want to share with your consultant for the specific online appointment to be taken and click Share Reports or else Skip.
  16. Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using a Credit card fill up your card details such as the name on card, card number, and security code, the expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.
  17. If successful, you will now see that the offline appointment is requested for approval by the concerned business. All you need to do is to check the accepted appointment tab in the appointment page tab to confirm the approval.

8. What should I do to change an offline appointment to online? And how?

If you wish to change an offline appointment to an online appointment, the status of your appointment must be approved by the corresponding business plus the time of change must be at least 1 hour before the appointment starts, to prevent from any disarray or chaos.

  1. Navigate to the homepage of the business’s website, for instance demo.accessible.consult and Login to your client account by clicking on the ‘Log in ’ link at the top right side of the homepage, if you are not already logged in.

  2. Enter your previously used email address and password and hit Next.

  3. You will be prompted to your dashboard and select Appointments from the left hand side.

  4. You can see the status of any of your past or upcoming appointments here such as requested, accepted and completed appointments. Only the approved offline appointment can be changed into an online appointment. So, click on the Accepted Appointments tab. The offline appointment appointment request needs to be manually accepted by the business in order to enable online appointment. In these cases you will notified by email or is pretty much visible on the Appointment Request tab when your appointment has been accepted, or if it has been declined.

  5. Click the View Details button and share relevant reports if any, otherwise click NO.

  6. Then Click Change to online and while a small window pops up, enter your valid reason or circumstance to convert the requested appointment to online.

  7. Moving forward, enable the agreement statement and Click Next.

  8. If successful, there you can visibly see right after the count down, “Type: Online”.